You can cancel without explaining why. Cancellation stops the next automatic renewal for that subscription. If you have already paid, your access continues until the end of the paid period shown in billing. Canceling a plan does not delete your account or your data.
For a web subscription, open Settings, choose Manage subscription, then Cancel subscription. Read the confirmation and the access end date. To change between monthly and annual, use the choices in billing management and review when the new price takes effect before confirming.
For an App Store subscription, open Apple Settings, select your name, then Subscriptions and Tiptoe. Choose the cancellation or plan option shown there. Apple may ask you to confirm. Deleting Tiptoe from your device does not cancel the subscription.
During a trial, cancel before the displayed trial end date to avoid the first charge. Keep the cancellation confirmation for your records. If two purchases were made by mistake, review each billing source; canceling one does not automatically cancel another.
For a web refund question, email support@tiptoe.ai. App Store refund requests go through Apple at reportaproblem.apple.com. Neither route guarantees a refund; the provider reviews the request.